Reviews

Here's what customers are saying about Acceptance Home Mortgage!

I had the pleasure of dealing with Richard. He was so good at walking us through every step. He kept us updated. We had a amazing experience buying our first home. I highly recommend them.

- Tammy Whitaker

They where very nice and got us approved very fast. Our house had burnt so we needed a new place fast. And they done it once we found our dream home.

- Rose Henson

While i have nothing to compare with...i had a good experience with this company. The owner, Bill, was very relatable and a good people person. He went out of the way to get my loan approved. There were some communication delays, but i don't think, at all, that i am their only customer...i am sure they are very busy. In the end, i am moving into my house in a few days, so that's what matters! I, personally, don't understand a lot of the process, but, they were very patient with me and tried to explain in a way i understood. They kept the process moving even through difficulties. I appreciate all the hard work they put in.

- John K

I purchased my home in August.  The knowledge,  professionalism,  customer service, and integrity of the Team from Bill, Chase, Barrett and the entire crew was beyond anything I imagined in home buying!!! Highly recommend each of them and their Team!!

- Penny Bradley

I give one star only because zero is not an option. I'm currently attempting to purchase a house. I've done this twice before with no difficulty at all. This experience has been nothing short of a nightmare. I've been asked to submit the same paperwork and information two and three times. I've been strung along with closing, having it rescheduled multiple times. Finally, closing was completed on April 5. Today, April 8, I received a message from my title company informing me the package sent to them, that I then signed, was somehow wrong. They expect me to go through closing again.

Avoid Acceptance Mortgage if at all possible. I wouldn't wish this company on my worst enemy.

- Margaret Thornburg

I'm a first time home buyer. Everyone told me it's going to be stressful never Joshua Mills my lender. Well it is but Joshua Mills was the most amazing lender to work with. My husband and I spend few years fixing our credit and working really hard to get to we're we are now. I couldn't be more please with Joshua and his supervisor but mostly Joshua Mills. My husband and I thank you Josh for everything. We know who to call 😁

- Lisa Johns

I had a WONDERFUL experience! Josh was great we had several set backs and was still able to get my dream home with little effort on my part. Exceptional service, answered all questions and very easy to get a hold of. Highly recommend.

- Morgan Archey

Bill and his team at Acceptance Home Mortgage made buying my first home an easy and straight forward process. They were able to provide extensive information throughout the entire process while also being quick to respond. If there is any kind of issue along the way, Bill will make sure the problem is resolved quickly and completely. Highly recommend.

- Tyler Ashworth

Worked primarily with Bill Johnston and Chase Elpers, both of whom were responsive to all questions I had about the mortgage lending process.

- Scott Lane

I couldn't have asked for a better experience as a first time homebuyer. Chase was always available to answer any questions, explain all of my options, and was very patient with me! Highly recommend.

- Haley Burton

Bill saved me from a local credit union who did not have my best interest in mind. I was recommended to him by a friend after I had complained about the process with our credit union. Right off the bat he offered me an amazing rate. The credit union called it "fake and impossible." Then he explained to me how loans REALLY work. I went from having to put 20% down at 3.5% with the credit union to 5% down at 2.875%. He even structured the loan where I had no monthly mortgage insurance. In all Bill saved me over  $42,000. Literally the best phone call I ever made!

- Celeste Bssett

I had an AMAZING experience with the folks at Acceptance Home Mortgage!  Bill took time to make sure I understood my options, and I could not be happier with my rate.  The portal was extremely easy to use, and I closed sooner than I thought was going to be possible.  I HIGHLY recommend the whole team!

- Jamie Morris

I started my loan process through ETFCU and it seemed to be going well until it didn't.  I was pre-approved and sent them everything they asked for. They gave me no direction and were terrible about calling me back. Once they finally put me to the point of giving up I called my realtor Mike Enlow and asked him if I could switch mortgage brokers (this was my first time and I had no idea what I was doing). Thank goodness for Mike. We found Mitchell Brothers at Acceptance Capital. He looked over what I had and said he didn't understand the hold up on their end. He has walked me through every step and helped me learn about the process. Mitchell has taken my horrible experience and made it so much less stressful than it had been. He answers my questions and even explains things I didn't think to ask. Wonderful wonderful loan officer and I hope they know how awesome Mitchell is at his job. Looking forward to owning my first home!

- Leah Reddish